Our Policies & Reports


Below you will find our five main policies. You can view each of them online or download them if required.

Confidentiality Policy

When you get in contact with us, you can speak and email us with confidence that we provide a confidential service. You can view or download our Confidentiality Policy below. We also have an easier read version of what we mean by confidentiality available if required.

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Minimum Standards Policy

Please find below our IASS Minimum Standards Policy. You can view or download our Confidentiality Policy below. We also have an easier read version of what we mean by confidentiality available if required.

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Safeguarding Policy

The only exception to complete confidentiality is if we are concerned about the safety or welfare of a child, young person or vulnerable adult. Our Safeguarding Policy can be viewed or downloaded below.

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Impartiality Policy

Our service takes impartiality extremely seriously. You can read or download what impartiality means to us and how we ensure it in our Impartiality Policy below.

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Data Retention Policy

We offer to store your data to help maintain continuity and efficiency in our communication with you. We treat your data with the utmost care and take appropriate steps to protect it. You can read or download our Data Retention Policy below.

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Complaints Policy

We love to receive your feedback about the service that we provide, and we strive to continually make improvements. Whilst, we hope that you are happy with our service, if you have any concerns please contact us in the first instance. If you are not happy that your concerns have been dealt with appropriately you can read or download our Complaints Policy below.

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IASS Annual Report

Please find below our IASS Annual Report for the academic year 2018 - 2019.

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